1 Topic by Utchin (edited by Utchin 2007-12-29 02:30)

  • Utchin
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  • Registered: 2007-02-09
  • Posts: 760

Topic: PunSupport

PunSupport is a support system for punbb, It includes :

Ticket system
FAQ / Articles Section

Tickets:

Unique ID
Each ticket has a ID that the customer can use to search for there ticket.

Type of Ticket
The user and admins can select what category the ticket comes under, and once the ticket is closed, is it public or private.

Email Management
Turn  emails into tickets and have them put on the system. Also users will be emailed/PM'ed when a update has occurred.

Print Support Tickets
Backup your customer emails and keep records the traditional way.

Statuses
Each ticket has a status ? such as Open, On Hold or Closed.

FAQ / Articles:

Add categories to the sections
Organise your FAQ / Articles with categories

It ill be a all-in-one, can have it installed on a fresh copy, or install it on to your current forum

I am thinking of making this when i have done my gcse's so im planning it at the moment. Would anyone be interested in this? would it be worth it?

Add questions and replys
Users can submit a request for a FAQ / Artical to be added.

Sorry. Unactive due to personal life.
  • From: -8 GMT
  • Registered: 2004-05-04
  • Posts: 1,396

Re: PunSupport

Add stats/graphs and custom post fields and I'll donate some coin for your efforts. I've been looking at support scripts for my Work's intranet for the past month. I've landed on either Sitepanel or H2desk. eSupport is coming up also.

~James
FluxBB - Less is more

3 Reply by Dr.Jeckyl (edited by Dr.Jeckyl 2007-12-29 06:34)

  • From: -8 GMT
  • Registered: 2004-05-04
  • Posts: 1,396

Re: PunSupport

OH! The ability to make tickets either private or public would be swell.

Keep me informed, I'm very interested.

~James
FluxBB - Less is more
  • Registered: 2005-11-30
  • Posts: 165

Re: PunSupport

it's looking like trac  from edgewall.org but written in php, isnt it ?

http://www.foxmask.info

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  • From: -8 GMT
  • Registered: 2004-05-04
  • Posts: 1,396

Re: PunSupport

I would say no. Trac is more of a project management script than a support script if I'm right.

~James
FluxBB - Less is more
  • Utchin
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Re: PunSupport

foxmask wrote:

it's looking like trac  from edgewall.org but written in php, isnt it ?

Even if it "looks" like trac, it it is not possible to install it on a shared server, I have tried, and failed. This would be integrated into punbb and wouldnt require much to install.

At the moment, i know how to do all that stuff smile just finding the time to do it, the stats i could do, the graphs i will have to investigate, but I'm always up for a challenge

Sorry. Unactive due to personal life.

7 Reply by Grant

  • Grant
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  • Registered: 2007-03-25
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Re: PunSupport

Very cool. The support ticket system at the last place I worked was so slow. Great idea for call centers.

  • Utchin
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Re: PunSupport

i can be used on any serious website (like punlancer...) Where it would be more...professional to have support tickets instead of a forum

Sorry. Unactive due to personal life.

9 Reply by yemgi

  • yemgi
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  • Registered: 2007-04-10
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Re: PunSupport

sounds good. Is there a link / demo of this

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10 Reply by Utchin

  • Utchin
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Re: PunSupport

like i said, i will start this After my gcse (if its a good idea) in june wink sorry lol

Sorry. Unactive due to personal life.

11 Reply by yemgi

  • yemgi
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Re: PunSupport

ok, sorry, I misunderstood I would be interested in it smile

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12 Reply by FSX

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Re: PunSupport

This would be a cool mod big_smile. I'm interested.

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