1 Topic by herya (edited by herya 2009-01-12 22:37)

  • herya
  • Junior Member
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  • Registered: 2005-02-09
  • Posts: 6

Topic: Reasons for "unable to fetch user information" error

All of a sudden we are getting an "unable to fetch user information" error. No changes have been made to the forum as well as database for months. How can I proceed to fix it?...

Debug says:
User 'xxxxx' has exceeded the 'busy_time' resource (current value: 600000000) (Errno: 1226)

  • Utchin
  • PunBB senior member
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  • Registered: 2007-02-09
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Re: Reasons for "unable to fetch user information" error

It's just that your website has exceeded the maximum number of mysql connections allowed by your host.

Each host sets a maximum number of mysql connections per website on their servers and if a website exceeds that number then no futher people can connect to the site until the number of connections drops back below the permitted number.

If you get this problem repeatedly then you may need to look at hosting your website on a Virtual Dedicated Server - where you can set your own number of max sql queries.

Sorry. Unactive due to personal life.

3 Reply by herya

  • herya
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  • Registered: 2005-02-09
  • Posts: 6

Re: Reasons for "unable to fetch user information" error

Thank you!

Our forum has returned on its own just now but I'll keep it in mind for the future. It's the first time we encounter this....