• Registered: 2008-05-07
  • Posts: 64

Topic: Problem when people try to request new password.

So on my forums, people lose their password.. They can't request a new one, the email doens't get sent to them.. Why?

ALso when I send a global email nothing happens as well?

What could be wrong with it, please help.

  • quaker
  • quaker
  • Senior Member
  • Offline
  • From: USA
  • Registered: 2006-02-22
  • Posts: 1,783

Re: Problem when people try to request new password.

did you input into the admin-options email part?
did you put your pop and smtp in that section?

if so remove it..
and try again..
Q

My stuff or my style might sux, but atleast I'm willing to help when I can.
Don't be stupid and help ! We are the stupid one's !!!

quaker's Website

  • sirena
  • sirena
  • Senior Member
  • Offline
  • Registered: 2006-04-06
  • Posts: 473

Re: Problem when people try to request new password.

As Quaker suggests, first check that you have provided PunBB with the correct details of the mail server you are using on your site (under 'SMTP server address' in the Administration section). And check that you have turned on the option to 'verify registrations' via email.

Also check that nothing has recently changed on your system to make those details invalid.

It is also possible that the default SMTP server on your website is not working - if that is the case, a support request to your host may be in order.

  • Registered: 2008-05-07
  • Posts: 64

Re: Problem when people try to request new password.

Thanks I don't think that the default SMTP server on my website isn't working at all, I better send in a ticket to see what they say!