• bizbla
  • bizbla
  • Junior Member
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  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Topic: Users Report Cant Signup

Hello,
I am having an odd problem...

I have had 3 different users so far that have told me they are unable to signup because...

"i was going to sign up at the forum but the boxes are all wierded out."
"I cant signup, the signup boxes arnt there"

I have 32 registered members but for some reason a few of them cant register. Even when I register them through the admin area, they still have problems with seeing the login boxes too.

Is anyone else running into this problem?
Is there a fix for this problem?

Thanks for any help.

Have A Wonderful Day/Night!
Ben

bizbla's Website

  • bizbla
  • bizbla
  • Junior Member
  • Offline
  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

Soory, I forgot to add, this is version 1.3.2.

Have A Wonderful Day/Night!
Ben

bizbla's Website

  • Utchin
  • PunBB senior member
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  • Registered: 2007-02-09
  • Posts: 760

Re: Users Report Cant Signup

Do you have any extensions / modifications to the PunBB forum.

The users need to provide more infomation as this problem is new. Can you find out what browser they are using? Can you reproduce the problem?

Are there any logs in the error log for the server relating to this?

Sorry. Unactive due to personal life.
  • bizbla
  • bizbla
  • Junior Member
  • Offline
  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

Hello,
I was told this is in Internet Explorer (which is what I use too). No, I have not been able to reproduce the problems.

The extensions I am using are...
Antispam System - problem occured before installing this
Improved online list - problem occured before installing this
Pun poll - problem occured before installing this
PunBB Repository

I dont see any errors, however, if they cant see the boxes to signup they cant follow through with it so no errors would be caused.

Have A Wonderful Day/Night!
Ben

bizbla's Website

  • Utchin
  • PunBB senior member
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  • Registered: 2007-02-09
  • Posts: 760

Re: Users Report Cant Signup

The error ideally needs to be reproduced, and pref a screen shot and code output copy. The only mod that deals with the register, is the antispam,however if you say its also on the log in then the problem is looking to be locally.

Sorry. Unactive due to personal life.
  • bizbla
  • bizbla
  • Junior Member
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  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

That doesnt help me and since I cant reproduct the problem I guess I am s.o.l. huh?

Well, if anyone else comes accross this, I would love to hear about it and if you were able to fix it.

Have A Wonderful Day/Night!
Ben

bizbla's Website

  • Utchin
  • PunBB senior member
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  • Registered: 2007-02-09
  • Posts: 760

Re: Users Report Cant Signup

Can i have a link to the site?

Sorry. Unactive due to personal life.
  • bizbla
  • bizbla
  • Junior Member
  • Offline
  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

I will send you the link in a private message, this is a support forum for a membership site.

I was wondering why my registered user count was so low compared to the members I have at the site this forum is for, I think this problem is why. Im sure if I have been contacted by 3 members, there has to be others with the same troubles.

Thank you for trying to help, it is much appreciated.

Have A Wonderful Day/Night!
Ben

bizbla's Website

  • bizbla
  • bizbla
  • Junior Member
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  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

I was wondering if there was any more information on this?

Have A Wonderful Day/Night!
Ben

bizbla's Website

10 Reply by Utchin

  • Utchin
  • PunBB senior member
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  • Registered: 2007-02-09
  • Posts: 760

Re: Users Report Cant Signup

To be honest there isnt much we can do. The problem hasn't occurred on other forums and you haven't provided us with much to look into.

If this still occurs try replacing all the files and see how that goes.

Sorry. Unactive due to personal life.

11 Reply by bizbla

  • bizbla
  • bizbla
  • Junior Member
  • Offline
  • From: Colorado
  • Registered: 2009-03-05
  • Posts: 8

Re: Users Report Cant Signup

OK, thank you.

Have A Wonderful Day/Night!
Ben

bizbla's Website