Topic: New User problem
Hi, when I want (or my friends) register to my phorum. I have this error:
An error was encountered
Error: Unable to fetch user info.
What can I do?
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PunBB Forums → PunBB 1.2 troubleshooting → New User problem
Hi, when I want (or my friends) register to my phorum. I have this error:
An error was encountered
Error: Unable to fetch user info.
What can I do?
Hi, when I want (or my friends) register to my phorum. I have this error:
An error was encountered
Error: Unable to fetch user info.What can I do?
runescape.vkleci.eu
Also, please enable debug mode (there are instructions in a sticky topic in this part of the forum) and paste the full error.
I'm having the same problem. I just installed punBB over the weekend and I haven't made any changes to any db tables, but when I try to register a new user I get:
File: /howto/forum/register.php
Line: 135
PunBB reported: Unable to fetch user info
Database reported: Illegal mix of collations (armscii8_general_ci,IMPLICIT) and (latin1_swedish_ci,COERCIBLE) for operation '=' (Errno: 1267)
All other forum functions seem to work fine. Strangely, I was able to register a user right after I installed the BB, but now a few days later I can't. All tables have collation armscii8_general_ci and none have been changed since installation. All my other (non-forum) databases are all armscii8_bin, but that shouldn't make any difference to the forum database.
I get the same error with Foxfire and IE7 (which is not surprising considering it's a mySQL error)
Any suggestions?
--gary
For what it's worth, the php site reports that this is a php bug that was fixed in version 4.1.16 and 5.0.17. My hosting service runs version 4.1.1 and there's nothing I can do about that.
However, what DID work is to run the query ALTER TABLE `users` CHANGE `username` `username` VARCHAR( 200 ) CHARACTER SET latin1 COLLATE latin1_swedish_ci NOT NULL or go into phpMyAdmin and alter the username field in the table users to collation latin1_swedish_ci. After that the problem went away. I don't know yet if it will have any important side effects, but the research I did on the mySQL forums indicates that the change is harmless in English-language applications since Swedish has all the same Latin letters plus a few extras.
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